Privacy Policy

Last updated: September 1, 2026

Prostar Appliance Service (“we”, “us”, “our”) operates prostarapplianceservice.com and provides in-home appliance repair services across Orange County, California. This Privacy Policy describes what personal information we collect, why we collect it, how we use and protect it, and the rights available to you under California law and other applicable law.

1. Information we collect

Information you provide directly. When you request a service appointment by phone, through our online scheduling form, or by email, we collect your name, service address, phone number, email address, and information about the appliance — typically the brand, model number and a description of the problem.

Payment information. Payment is taken at the time of service through our payment processor. We do not store full card numbers or CVV codes on our own systems.

Automatically collected information. Our website logs standard technical data: IP address, browser type, device type, referring URL, pages visited and time on site. This data is used to keep the site running correctly and to understand aggregate usage.

Third-party scheduling widget. Our online booking form is embedded from an external scheduling provider. Information you submit through it is sent to that provider to create your appointment, and is subject to their privacy policy in addition to this one.

2. How we use your information

• To schedule, perform and follow up on appliance repair service.
• To communicate with you about your appointment — arrival windows, technician name, parts on order, job completion.
• To process payment and issue invoices and warranty records.
• To respond to questions, concerns and warranty claims.
• To improve our website and the quality of our service.
• To meet legal, tax, insurance and licensing obligations.

3. Text messages and phone calls

If you provide a mobile number, we may call or text you about your appointment — scheduling confirmations, technician arrival alerts and parts status. Standard message and data rates may apply. You may opt out of non-essential messages at any time by replying STOP or by telling your technician or our dispatcher. We will still contact you as needed about an active appointment.

4. Sharing your information

We do not sell, rent or trade your personal information. We share it only as follows:

• Service providers. Scheduling platforms, payment processors, parts suppliers (shipping address only), and communication tools that support our operations.
• Technicians. Who need your address and appliance details to perform the service.
• Legal obligations. Where we are required by law, regulation or court order to disclose information.
• Business transfers. If we sell or transfer our business, your information may transfer to the new owner subject to this policy.

5. California privacy rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what categories and specific pieces of personal information we have collected about you.
• Request deletion of your personal information, subject to certain exceptions.
• Correct inaccurate personal information we hold about you.
• Opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
• Non-discrimination for exercising any of these rights.

To submit a verifiable request, contact us at service@prostarapplianceservice.com or 123-456-7890. We will respond within the timeframe required by California law.

6. Cookies

We use a small number of cookies for essential site functions and basic traffic analytics. You can disable or delete cookies in your browser at any time without affecting the core functionality of this site.

7. Data retention

We keep service records — appliance details, parts installed, warranty dates and invoices — for as long as needed to honor warranties and satisfy tax and legal requirements, typically seven years. Contact information collected only for marketing may be deleted on request.

8. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No internet transmission or data storage system is completely secure, and we cannot guarantee absolute security.

9. Children

This site is intended for adults. We do not knowingly collect personal information from anyone under 13 years of age.

10. Third-party links

This site may link to manufacturer websites and third-party resources we do not control. Their privacy practices are their own and are not covered by this policy.

11. Changes to this policy

We may revise this policy at any time. The “last updated” date at the top of this page reflects the most recent change. Continued use of the site after a revision constitutes acceptance of the updated policy.

12. Contact

Questions or requests regarding this policy:
Prostar Appliance Service
Phone: 123-456-7890
Email: service@prostarapplianceservice.com