Why Choose Us

Any appliance repair company can write “fast, affordable, reliable” on their website. Below are six specific practices that separate a visit from us from the experience you may be used to.

We keep our territory service area small

Prostar works across Costa Mesa, Irvine, Mission Viejo, Newport Beach and Tustin — and nowhere else. Five cities is a deliberate choice. An overstretched route is how “two hours” turns into “call when we are an hour out” turns into “we are running behind, can you be flexible.” We would rather pass on a job outside our area than make that call to someone three exits over.

Instruments first, price second

Every visit starts with testing, not guessing. Orange County kitchens run the full range from entry-level to professional-grade, and a problem that looks like a $90 fix on one brand can mean a $700 sealed-system job on another. A meter reading tells us which it is before we quote you anything.

One price, written down, approved by you

Parts and labor, flat. You see the number, you say yes or no — and nothing proceeds until you do. No hourly clock. No “we found more once we opened it up” without coming back to you first.

Honest repair-or-replace advice, even when it costs us the job

A luxury built-in with a failed sealed system at eight years old and a $1,400 repair cost is worth a harder conversation than a standard refrigerator. We have that conversation. If buying makes more financial sense than repairing, we say so — with the numbers. Clients who trust us come back, and they send their neighbors.

OEM parts, with the number on your receipt

We order genuine manufacturer parts wherever they are available. The part number goes on your invoice so you can cross-reference it yourself. When only an aftermarket part makes sense, we tell you before it is ordered, not after it is installed.

30 days warranty on parts and labor